FAQs

Need help? You've come to the right place! Here are some of the most frequently-asked questions by users of Lucky Kat World. Please choose one of the categories below for help with your question. If you cannot find a solution to your problem here, you can always email the Lucky Kat Team at help@luckykatworld.com.

General

How do I get started?

Click on the PLAY NOW button on the home page, Choose an avatar, Fill out the SIGN UP form.

Once you’ve filled out the form and clicked SIGN UP, ask your parents to check their email for activation instructions. If your parents haven’t seen an email within an the hour, be sure to have them check their spam or junk folder in case their email filter kicked out our email message.

How do I win coins?

You can win coins on most of our games. You will be able to view your coins in My Profile under Membership.

How do I change my password?

You will need to know your username to change your password. Go to the home page, click on PLAY NOW, click Forgot Password on the bottom of the Login Form, and then follow the prompts. If you’ve forgotten your email address on your account, please email us at help@luckykatworld.com.

What if I forget my password?

You will need to know your username to change your password. Go to the home page, click on PLAY NOW, click Forgot Password on the bottom of the Login Form, and then follow the prompts. If you’ve forgotten your email address on your account, please email us at help@luckykatworld.com.

What is LK4?

LK4 is a fun and easy critical thinking skills model; Dream It! Believe It! Plan It! Do It!

What does edutainment mean?

Edutainment is a term used to describe educational activities created for entertainment purposes.

Does it cost money to play on Lucky Kat World?

It’s free to play some of the games and activities on Katalina Island. If you’d like to climb aboard the LK Cruise Ship and explore the 7 continents of the world, unlock the pier games, collect trophies, stars and good character badges or spend your Lucky Kat Coins to create your own Katville, you’ll need to become an LK Club member. You can purchase a one month, two month, three month, six month or annual membership.

Is Lucky Kat World an educational site?

LKW is an edutainment site. Many of our activities contain educational content that inspires learning but LKW is designed for entertainment purposes. Our main educational focus is Character Education, which also includes the LK4 critical thinking skills model. Children are encouraged to use the LK4 to build their virtual world. You’ll also find educational activities weaved throughout the site that reinforce classroom learning in reading, math, science, geography, history and social studies.

What if I have a question that I can’t find an answer to on the website?

You may email the Lucky Kat Team: help@luckykatworld.com


Katco / Katville

My Profile Page says I have enough coins to buy things in Katco but I can’t make the store work. Why not?

You can earn coins as a guest on Lucky Kat World, but you will need to upgrade your account to an LK Club membership in order to spend your coins in Katco.

I went to Katco and I can't make the buy buttons work. Why won’t they do anything?

You must be an LK Club member to buy virtual items in Katco.

I am an LK Club member but I still can’t buy the items I want in the store. Why?

Our store is smart! If you don’t have enough coins in your bank, it won’t allow you to buy that particular item until you have enough money.

I’m an LK Club member but some of the continent stores still have a lock on them. How do I unlock them?

As an LK Club member, you’re able to play on the LK Cruise Ship. Every time you unlock a continent on your cruise ship adventure, you will unlock that same continent store in Katco.

How do I start building my first Island Community in Katville?

You must be an LK Club member to play in our virtual world. If you are a member, when you visit Katco, you will see a number at the top right side of the page which will tell you how many coins you have in your bank to spend. Just click the buy button underneath the item you want to purchase. The item will automatically show up in your Storage and the price of the item will be deducted from your bank. You will find your Storage under Katville. (Katville is an icon on the Katalina Island page.) When you visit Katville, you will click on My Storage and begin creating your island paradise. Remember - you will need to buy your island first and then a house or other building or you won’t be able to use the rest of the things you buy!



How do I name my islands in Katville?

You’ll find a sign underneath each island with a name on it. Click on the Island name and start typing the new name you want. To save your new name, press ENTER on your keyboard after you finish typing.


Sign Up

"Unable to complete your last request." message on the page after you tried to sign up for a new guest account

Chrome Users

If someone else was just playing on LuckyKatWorld.com (LKW) or LuckyKatTV.com (LKTV) we may still think they are playing.

Click here to reset your cookies for LKW or LKTV Now we need to close your browser. Don't forget to come right back to LuckyKatWorld for fun, adventure and games!

Now you can go sign up for your new account.

How come it says “token not valid” or “username not found” when I tried to login?

You may see one of these messages if you are already logged in and you try to login again. It can also happen if you’re logged in on one computer and you try logging in on a second computer without logging out of the first computer. Remember to log out of your account each time you’re finished playing. Be careful not to share your username and password with anyone. If someone else uses your username and password, it can keep you from logging in and playing.


Membership

How can I become a member of the LK Club?

You will need to sign up before you can upgrade to an LK Club membership.

How much does an LK Club membership cost?

Less than 13 cents per day if you purchase an annual membership! You may select a Month to Month Membership for only $6.99 per month, a 2 Month Membership for $11.99, a 3 Month Membership for $16.99, a 6 Month Membership for $29.99 or a 12 Month Membership for only $47.99!

Is there a family or group rate?

Yes. Please email admin@luckykatworld.com with your specific request.

COMING SOON! Spring 2016 - We will have a family membership available for purchase on our Buy a Membership and Member Benefits pages.

How do I renew my child's membership?

You can renew your child’s membership by logging into their account, clicking MEMBERSHIP on the main menu, MY SUBSCRIPTION and then RENEW MEMBERSHIP.

Will my payment info be secure?

The security of your personal information is important to us. When you enter sensitive information (such as email addresses or credit card number) on our registration or membership subscription forms, we encrypt that information using 256 bit secure socket layer technology and Base64 encryption technology.

I paid for my child’s membership so how come they can’t log in?

At LKW, safety is our number one priority. Our website and mobile apps all adhere to the FCC’s COPPA Guidelines. Even if you paid for your child’s membership or you redeemed a gift card or gift certificate to pay for your membership, you will still have to look for the activation email from LKW and follow the instructions to activate your child’s account before their username and password will work.

How soon does a membership take effect?

It should only take a few minutes. Occasionally, it may take a little longer for a Credit Card payment to process and reflect in your account. If you don’t have full access after 24 hours, please email us at help@luckykatworld.com.

Can I transfer my membership to someone else?

Memberships are non-transferable.

How do I change my membership package from a monthly auto renewing membership to 6 or 12 month membership?

You will need to cancel your month to month membership and sign up for a 6 or 12 month membership. If you use the same username and password, any time remaining in the current month will be applied to your new membership.


Mobile

Where can I download the LKW apps?

The LKW apps are available for download in iTunes and Google Play. Search Lucky Kat World.

Is Lucky Kat World Mobile safe?

Yes! At Lucky Kat World, your child’s safety is our number one priority. We are COPPA compliant and take every precaution to ensure your child is playing in a safe environment at all times. We encourage kids to compete for top scoring honors but we never reveal personal information and we do not allow players to interact or communicate with one another.

What can my children play for FREE?

Everything you see the Lucky Kat World app can be played free except for the games in the LK Club tent. Your child can click the GC button, meet the LK Characters and play with the LK Coloring Sheets without creating an LKW Account.

You can also download and play the LKW SMASH and FUNHOUSE PHOTOS apps for free. Both of those games will download directly to your device and will also be available for you to play in the Splash Zone Tent.

How does my child get access to all of the LKW Mobile games?

iTunes

All LKW IOS apps can be downloaded for free in iTunes. Each paid app has limited free play and the option for an in-app subscription purchase using your iTunes account.

If you’ve already purchased an LK Club Membership on the website, you’ll have full access to all of the LKW IOS apps by logging in with your website username and password.

Google Play

All LKW Android apps can be downloaded for free in the Google Play store. Each paid app has limited free play. If you’ve already purchased an LK Club Membership on the website, you’ll have full access to all of the LKW Android apps by logging in with your website username and password.

Amazon

Coming soon!



How much does an LK Club Membership cost?

You have four LK Club Membership options.
  • 1 Month - $ 6.99
  • 3 Month - $16.99
  • 6 Month - $29.99
  • 12 Month - $47.99

How do I renew my child's LK Club Membership?

LK Club Members that signed up through iTunes should click on the link below. My LK Club Subscription

Will my payment info be secure?

The security of your personal information is important to us. When you enter sensitive information (such as email addresses or credit card number) on our registration or membership subscription forms, we encrypt that information using 256 bit secure socket layer technology and Base64 encryption technology.

If I buy an LK Club Membership in iTunes, does my child get to play on LuckyKatWorld.com too?

If you buy an LK Club Membership in iTunes, your child can login using the same username and password at LuckyKatWorld.com.

What if my child and I forget his/her LKW password?

If you ever forget your password, tap on Forgot my Password from any Lucky Kat World app login screen.

Can my child post his or her Funhouse Photos to a public area?

No. We don’t allow users to share any personal information or interact with other users. Your child can save up to 10 Funhouse Photos per day to their own Profile. No one can view another person’s photos or Profile page without their username and password.

How does my child earn coins?

Players earn coins every time they play a game. The higher the score, the more coins they’ll earn. Your child’s coins and achievements can be viewed in the Me! Tent.

Can children do anything with the coins they earn?

Yes! Players get to spend their LK coins in the Katco virtual store and build their own Katville Community at LuckyKatWorld.com!

What is GC?

GC stands for Good Character. At Lucky Kat World, our goal is to make good character cool! Don’t be surprised when you child shouts GC Rules! after playing in LKW!

Are the Lucky Kat World apps educational?

The LKW apps complement the edutainment games and activities at LuckyKatWorld.com. Our online activities reinforce character education as well as classroom learning in social studies, reading comprehension, math, science, history, geography and art. While many of our online and app activities are educational and align with Common Core and National Academic Standards, LKW is designed for entertainment purposes.

What does edutainment mean?

Games and activities that are both entertaining and educational

May I transfer my child’s membership to someone else?

Memberships are non-transferable.

How do I cancel my child’s membership?

You may cancel your membership under Manage Account in the Parent’s Section of any LKW app. You’ll need to be logged into your child’s account to manage the account. You may cancel your membership any time; however, cancellations only apply to the end of your subscription term. You will still receive the full membership period that you have purchased.

How soon will the cancellation take effect?

It will take effect as soon as your current membership term ends. (1 Month, 3 Month, 6 Month or 12 Month term.)

What is your refund policy?

LK Club memberships are non-cancellable. Any applicable cancellation right is waived.

Cancellation

How do I cancel my child's membership?

You may cancel your membership at My Subscription. You’ll need to be logged in to access this area of the site. After you are logged in, find the Membership item in the home page menu and use the drop down menu to find and click My Subscription. Cancellations only apply to month to month memberships paid by credit card. These memberships automatically recur each month to ensure your play is not interrupted. You may cancel your membership anytime. You will still receive the full membership period that you have purchased.

How soon will the cancellation take effect?

It will take effect as soon as your current membership term ends. (1 Month, 2 month, 6 month or 12 month term.)

What is your refund policy?

LK Club memberships are non-cancellable. Any applicable cancellation right is waived.

What happens to Katville after I cancel my account?

Your Katville island will be put in Lucky Kat’s storage facility. If you re-activate your account during the same calendar year, you may retrieve your Katville Island and all your Storage items and continue play where you left off when your membership expired or was cancelled.


Technical

How do I clear my cache?

Choose your browser below and then follow the steps to clear your cache. Once you’ve completed each step, login to Lucky Kat World again. The site should now work properly.

If you use Chrome:

  1. Click the Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkbox next to Empty the cache. The other checkboxes can be left blank.
  5. Click Clear browsing data.

If you use Firefox:

  1. At the top of the Firefox window, click on the Firefox button and then select Options
  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now.

If you use Internet Explorer:

  1. If the top menu bar is not visible, right-click the top bar of Internet Explorer and make sure Menu bar is checked.
  2. Click Tools in the menu bar and choose Internet Options.
  3. In the Browsing History section, click the Delete... button.
  4. Make sure Temporary Internet files and website files is checked, and click Delete.

If you use Safari:

  1. Click Safari in the top menu and select Empty Cache.
  2. Click Empty.

After I finished playing a game, I went back to Katalina and nothing was clickable anymore. What do I do?

Lucky Kat World is what we call a “Flash” website. Once in a while, you will find that some things on the website don’t work like they normally do. An area of the site or a building on Katalina Island may suddenly not be clickable. If that happens, it can generally be resolved by refreshing your page. In some browsers, the refresh button looks like this:

If you don’t know where your refresh button is, you can always press the control key at the same time as you press the letter R key. You will see the page refresh or reload. If you have an Apple or Macintosh computer, you would press the apple or command key with the letter R key to refresh. That should resolve most problems related to Flash. If it doesn’t fix your problem, you should try clearing your cache. If that doesn’t work, please email us at help@luckykatworld.com.